Effective Date: 17 June 2026
At Let Me 3D Print That, we want you to love your prints! Because we offer both ready-made stock items and custom 3D printing services, our policy is broken down into two sections depending on what you ordered.
1. Ready-Made Items (Fidget Toys, Stock Gadgets, etc.)
If you purchased a standard, pre-made item directly from our shop:
- Returns: You have 14 days from the date you received your item to request a return. To be eligible, the item must be unused, in the same condition that you received it, and in its original packaging.
- Return Shipping: Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
- Refunds: Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed back to your original method of payment.
2. Custom 3D Prints & “Print Your Creation” Orders
Custom orders are items that we have specially printed for you using your provided 3D files or custom color/material requests.
- No Returns on Custom Prints: Because custom prints are manufactured specifically to your unique specifications, we cannot accept returns or offer refunds for change of mind.
- File & Design Responsibilities: We are responsible for the physical print quality, not the structural design of the file you provide. If a custom print fails structurally due to an inherent flaw in your digital design (e.g., walls too thin, weak joints in the model itself), it does not qualify for a refund.
- Our Quality Guarantee: If your custom item arrives with a manufacturing defect that differs from the agreed-upon specifications (such as major layer separation, severe under-extrusion, or the wrong material/color), please contact us within 7 days with photos of the issue. We will happily reprint it for you at no extra cost or offer a store credit.
3. Damaged in Transit
We pack our prints carefully, but we know couriers can sometimes be rough. If your order arrives broken or damaged due to shipping:
- Take clear photos of the damaged item and the packaging it arrived in immediately.
- Contact us within 48 hours of delivery.
- We will lodge a claim with the courier service and arrange for a replacement to be printed and shipped out to you as a priority.
4. Shipping Fees
Please note that original shipping fees are non-refundable. Because shipping is calculated and charged after order confirmation, any refunds approved for returned stock items will strictly cover the cost of the product itself.
How to Start a Return or Report an Issue
To request a return or report a defect/shipping damage, please email us at sales@letme3dprintthat.co.za with your order number, a brief explanation, and any relevant photos.